What Managers Need
It's a common problem in IT departments everywhere: as a company grows and market dynamics change, business needs must keep pace. The IT department finds itself continually pushed by upper management demands for low cost, flexible IT systems with quick turnaround time. Though the juggling act isn't easy, there are steps managers can take to create an IT department that's ready for whatever the future holds. The key is to be agile, adaptive, and proactive. Let's have a look at some different scenarios -- and occasional misconceptions -- commonly found in IT departments: “We are just a support arm” - IT organizations perceive themselves as "only" support arm for various business units. As a result, many teams work in isolation rather than in a collaborative environment despite being tasked with important responsibilities like operational enablement, process automation, and ensuring low system downtime. Unfortunately, this means that many companies lose sight o...