Do companies need Quality Department ?
When we hear the word “Business Process”, the associated department that comes into picture is nothing other than Quality. But there is always a Question that lies unanswered. When business processes are for the Business, what is that Quality supposes to do with Business Processes? Is Quality Owning these processes? What is the Value addition that Quality is giving to these processes? When most of the Quality Guys are from General Business Background, who does not have in depth knowledge of any of the Businesses, what is the support that Quality can give to the Business Processes? These are some of the interesting Questions that we are trying to look into. Quality in every organization has only one objective - It is to ensure customer satisfaction. There are different approaches that companies adopt to achieve this objective. Some call it by the name Business Excellence, Some by the name Process Improvement, and for somebody else it is Business Process Management. Ultimately, it is al...