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Showing posts from May, 2010

Do companies need Quality Department ?

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When we hear the word “Business Process”, the associated department that comes into picture is nothing other than Quality. But there is always a Question that lies unanswered. When business processes are for the Business, what is that Quality supposes to do with Business Processes? Is Quality Owning these processes? What is the Value addition that Quality is giving to these processes? When most of the Quality Guys are from General Business Background, who does not have in depth knowledge of any of the Businesses, what is the support that Quality can give to the Business Processes? These are some of the interesting Questions that we are trying to look into. Quality in every organization has only one objective - It is to ensure customer satisfaction. There are different approaches that companies adopt to achieve this objective. Some call it by the name Business Excellence, Some by the name Process Improvement, and for somebody else it is Business Process Management. Ultimately, it is al...

Our Wayanad Trip

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The Plan for Taking a weekend trip to Wayanad came all of a sudden. One of our office collegue Dr.Rahman was telling me few weeks back that he was planning to go to Kodaikkanal for a family Trip. Then I told him that I too would love to Join with him. So we were planning for the Kodaikkanal Trip. In the meantime, Anil Uncle had gone to Wayanad on a personal Trip and he mentioned that the Place is very beautiful. So we decide that we will plan for a Trip to Wayand. We chose the First weekend of May for our Travel as Thanvi had also on Off on May 1st. We were 2 Families.. One was our Friend Dr.Rahman & his wife Rumana. We started off from Banaglaore at 5:00 am in the morning in our car. The Drive was very comfortable till Mysore. Reaching Mysore, we had to take NH 212, where we lost the way. We went Inside Mysore City & circled there for sometime searching for the route. But Later on , we came to know that the route is different, we came out of the City & took the correct rou...